Shipping and Handling:

• How are shipping and handling fees determined?

At Filful, we provide complimentary shipping and handling for all items purchased from our online store. There are no additional charges; shipping costs are covered by us!

Payment:

• How do I pay for my order?

To ensure a secure and seamless payment process, our website uses Shopify Payments provided by Shopify. Your transaction is securely processed.

Using Voucher Codes:

• How do I apply voucher codes?

To redeem a voucher code, simply enter it in the “Discount Code” field during checkout. Please ensure the correct code is entered before finalizing your purchase, as manual application post-checkout may not be possible.

Order Tracking:

• Can I track my order?

Absolutely! Once your order ships, we'll automatically send you tracking details via email. This allows you to monitor your order's progress until it reaches your doorstep. Track Your Order

 

Contacting Filful:

• How can I reach Filful about my order?

If you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you. Contact us at Support@Filful.shop. Please provide your email address and order number for efficient assistance.

Modifying or Cancelling Orders:

• How do I modify or cancel my order after placing it?

To make changes or cancel your order, please contact Customer Service at Support@Filful.shop. We'll do our best to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.

Non-Receipt of Order:

• What if my order does not arrive?

If you experience any delays or issues receiving your order, please contact the carrier first to confirm the delivery address. Additionally, providing your phone number can aid in locating your package through the carrier's claim process, typically taking about one week.

Refunds:

• When will a refund be credited to my account after returning an item?

Upon receiving authorization for a return, monitor the return tracking number. Once the item reaches our warehouse, we'll promptly process your refund within 2-3 business days.

Assembly Instructions:

• Where can I find assembly instructions?

For products requiring assembly, assembly instructions are included inside the product package. If you need further assistance, feel free to contact our customer service at Support@Filful.shop, and we'll gladly provide online instructions for your item.

At Filful, we are committed to delivering exceptional customer service and ensuring a delightful shopping experience. If you have any additional questions or need assistance, feel free to reach out. Happy shopping!